Support

Cerne is made by a small team, and the people who answer are the people who build the app. Write to hello@cerneapp.com. We answer within 15 days, almost always much sooner.

From inside the app, Settings · Help and contact · Talk to us opens an email with the app version, the language and your account identifier already in the footer. That helps us understand the problem without asking you to tell it twice. Nothing you wrote in Cerne goes in that email.

Before you write

• Is the chat locked? That is because sending to the AI was not allowed. Under Settings · Your data · Sending to the AI, you can allow it.
• I changed devices and my material did not come back. Sign out (Settings · Account · Sign out) and sign in again with the same login: the restore runs at sign-in.
• Subscription, billing and refunds. These are managed by the store: App Store (Apple) or Google Play. Under Settings · Subscription · Manage, the app opens the store sheet. Refunds are requested from the store, not from us.
• I want to delete my account. Step by step at Delete your account.
• I want my data. Settings · Your data · Export everything delivers a package with the book as PDF, the conversations as text, the images and the voices.
• A Cerne answer was wrong or offensive. Flag it with the small flag under its bubble. We read everything that arrives.

If you need real help

Cerne is not therapy and not an emergency service. If you are suffering, look for a psychologist. If your life is at risk, call your local emergency number or crisis line: in the US, call or text 988; in Brazil, 188 (CVV).

About the app

Cerne · self-knowledge, layer by layer. iOS and Android. Privacy Policy · Terms of Use.